Policies and Regulations
Policies & Regulations General
- General rules
Welcome to the provision of services in BOOK HALONG TOURS. Customers please review our regulations and cooperate with us to jointly build a friendly BOOK HALONG TOURS, utility to best serve the needs of customers.
- The responsibility of the customer to use the service BOOK HALONG TOURS
Customers must absolutely not use any tools, any method to interference, illegal intrusion into the system or alter the data structure website http://bookhalongtours.com . Customers may not encourage actions or interventions, data intrusion and system BOOK HALONG TOURS our server. Also, please notify the webmaster of BOOK HALONG TOURS when customers discovered the bug system by phone (+ 84-234 3511 333) or e-mail: firstname.lastname@example.org
The customer has no right to use the logo, trademark and / or name of the company without the written agreement and the consent of the company.
Customers are not given those comments, reviews mean to offend, harass, annoy or have any lack of cultural behavior of other customers. No comments yet related to politics (as propaganda, sabotage, distorting state …), religious discrimination, gender, ethnicity …. Prohibits tampering issue, deliberately creating confusion to be a different customer.
- Responsibilities and rights of BOOK HALONG TOURS
Regulation on the provision and use of services described the conditions and terms that the company provides to customers using the service. The customer agrees to follow the way services were meant advice customer acceptance and commitment to comply with regulations on the provision and use of services. BOOK HALONG TOURS may refuse to provide services if the customer does not accept the provisions.
- Customer Service Standards
Always ensure customers are served quickly and professionally via hotline (+ 84-234 3511 333) or conversation directly on site with experienced counselors of us.
Commitment to Quality Management System With modern services and relationships over the years with partners and customers to be served with the best quality of service.
Competitive prices: We always advise the best way to cost you can choose from. All services have fixed prices or price lists, according to the characteristics of the work required and the time to implement it. This price may be adjusted according to market changes. The value is set according to the local currency or in US dollars (USD).
Products / services and unique differences.
Customer Care Policy: The requirements you will be head of customer care or room to receive and handle quickly.
Rules and forms of payment
- Payment in cash at the office BOOK HALONG TOURS :
Tuan Chau Str, HaLong City.
- Bank transfer: Please transfer the bank account of the Company Limited VIETNAM LOCALS TRAVEL:
+ 040039906981 – Sacombank Hue
Cancellation and Refund Policy
Commitment to quality services BOOK HALONG TOURS while protecting the best interests of customers. In case of complete or cancel service, BOOK HALONG TOURS will apply penalties prescribed by each vendor (hotels, airlines, …).
If the cancellation reasons of force majeure such as war, natural disasters or war, the two will discuss settlement on the basis of mutual benefit.
- About the collection of personal information
We also ask customers to provide some additional information that we can use to complete customer service or identification and risk management.
- On request the accuracy of personal information
BOOK HALONG TOURS in data processing of personal information provided. Therefore, customers are responsible for providing accurate personal information and are updated with new information. Also, we are not responsible for resolving any disputes if the customer information provided discrepancies, inaccurate or forged.
- On the storage and security of personal information
Through this policy, we use the term “personal information” to describe information associated to a particular individual and can be used to identify the individual.
We kept confidential and personal information of customers at the company and ensure safety. Detailed information of the customer such as name, age, address, phone number and email will be stored in order to ensure the interests of the client when using the service.
Time storage of personal information of customers’ personal information will be kept customers from the start the service until the end of service.
Our company ensures the safety of the personal information of customers when they register and use the service at BOOK HALONG TOURS.
In the case of companies being attacked gives rise to the risk of loss of consumer information, the company will notify the authorities within 24 (twenty four) hours after discovering the problem.
- About the use of personal information
All the personal information of customers, as well as information exchange between customers and BOOK HALONG TOURS are stored and security. We use the information provided to customers:
Provide services to clients.
Send notices of activities to exchange information between customers and BOOK HALONG TOURS.
Contact and deal with customers in special cases.
- Regarding the provision of personal information to third parties
BOOK HALONG TOURS not provide personal information of customers to third parties for any purpose without the permission of the owner, except to take effect at the request of the relevant authorities authorized if these units have a special request or if the customer has violated the legal action.
About the website owner
- Name: VIETNAM LOCALS TRAVEL LIMITED COMPANY
- Address: 78 Nguyen Phuc Thai, Kim Long Ward, Hue City.
- Phone number: (+ 84-234) 3511 333
- The number of certificates of business registration of traders: 3301568095
- About the collection of personal information
We also ask customers to provide some additional information that Notes